SPECIALIST, PEOPLE OPERATIONS & MOBILITY
Carsome
Job Title: Specialist, People Operations & Mobility
Department: People Services
Reports To: Asst. Manager, People Operations & Technology
Summary:
The Specialist, People Operations & Mobility (Employment Passes) is responsible for the efficient and compliant processing of employment passes and related immigration documentation for expatriates. This role requires a detailed understanding of immigration laws and regulations, strong organizational skills, and the ability to manage multiple priorities simultaneously. The successful candidate will act as a point of contact for employees and hiring managers throughout the entire employment pass process.
This role also responsible for supporting the day-to-day HR operational activities to ensure smooth and efficient delivery of people-related services. This role focuses on executing core HR processes such as employee lifecycle onboarding, confirmation, movement, separation, data management, and documentation with accuracy and timeliness. The role ensures compliance with HR policies and SOPs while maintaining high data integrity across PCMS. It also serves as a point of contact for employee queries, supporting issue resolution and contributing to a positive employee experience through consistent and reliable HR service delivery.
Mobility Responsibilities:
- Manage the full employment pass
lifecycle, from initial application to renewal and cancellation, ensuring compliance with all relevant laws and regulations.
- Provide expert advice and
guidance to hiring managers and employees on visa requirements, application procedures, and related immigration matters.
- Prepare and submit all
necessary documentation for employment pass applications, renewals, and extensions, ensuring accuracy and completeness.
- Maintain meticulous records of
all employment pass applications, approvals, and related correspondence.
- Liaise with government
agencies, and other external stakeholders to expedite the processing of employment pass applications.
- Track application statuses and
proactively identify and address potential delays or issues.
- Stay abreast of changes in
immigration laws and regulations and update internal processes accordingly.
- Develop and maintain up-to-date
internal procedures and documentation related to employment pass processing.
- Provide regular reporting on
key metrics related to employment pass processing, including application processing times and success rates.
- Proactively identify and
implement process improvements to streamline the employment pass process and enhance efficiency.
- Adhere to company policies and
procedures, ensuring data privacy and security.
People Operations
Responsibilities:
- Manage HR-related tickets and
inquiries, providing timely resolutions and support.
- Process employee requests
related to HR policies, benefits, and general HR-related matters.
- Maintain accurate and
up-to-date employee records in the PCMS.
- Oversee the onboarding and
offboarding processes within the PCMS for new joiners and resigning employees.
- Coordinate with various
departments to ensure a smooth onboarding experience for new hires, including setting up necessary accounts, equipment, and access.
- Manage exit procedures for
resigning employees, including conducting exit interviews and processing final settlements.
- Oversee the administration and
maintenance of LHDN stamping, SOCSO claimable items, and employee profile records to ensure accuracy, compliance, and timely processing.
- Ensure all HR documentation
such as Employee Profile, LHDN Stamping, SOCSO claimable item is complete, accurate, and compliant with legal and company standards.
- Assist in maintaining HR
compliance with company policies and relevant regulations.
- Act as a point of contact for
employees regarding HR-related questions or concerns.
- Provide support and guidance to
employees on HR policies, procedures, and benefits.
Qualifications:
- Bachelor's degree in Human
Resources, Business Administration, or a related field.
