Staff Specialist, SC Customer Service

Business summary

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.

Your tasks

• Work as customer service representative with international key accounts in a modern, global Supply Chain environment.
• Proactive Order Management & close monitoring of order book and shipments.
• Ownership of end-to-end operational customer interaction and demand fulfillment.
• Strong Customer advocate whilst fostering company's best interests into account.
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner.
• Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets.
• Professionally handle customer escalation and allocation scenarios.
• Collaborate and provide cross functional support in customer related matters in dynamic working environment.

Who we are looking for

• Minimum 3-5 years related working experience
• Proven customer support experience in International Supply chain
• Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
• Good customer-facing skills, conversational proficiency and active listening
• Excellent written and verbal communication skills for effective interaction
• Entrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Must be fluent in business English and Mandarin (able to read, write and speak)
• Education status with Bachelor’s Degree or equivalent
• ERP (SAP) proficiency is mandatory
• High proficiency in CRM (salesforce), EDI and Microsoft tools

Contact

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