STORE SALES MANAGER (MARU)

Job Responsibilities:

• Ensure daily operations comply with company

policies, maintaining high customer service and operational efficiency.

• Supervise crew members, manage work rosters,

conduct performance reviews, and provide feedback.

• Handle cash transactions, manage cash floats,

reconcile drawers, and address discrepancies.

• Train staff on policies, beverage preparation,

and SOPs, promoting ongoing skill enhancement.

• Deliver exceptional customer service and

maintain a positive store environment.

• Actively participate in preparing coffee,

beverages, and food, ensuring quality standards.

• Complete necessary paperwork and maintain

accurate records for inventory, sales, and staff hours.

• Conduct stock takes, manage inventory levels,

place orders, and resolve discrepancies.

• Monitor staff performance, analyze store

metrics, and implement improvements.

• Work with the Operations Manager to align store

operations with company goals and report challenges.

• Provide monthly updates to HQ on store

performance and collaborate on solutions for issues.

Job Requirements:

• Minimum of 3-5 years in a retail or food service management role, with experience in supervising staff and managing store operations.
• Strong leadership, organizational, and communication skills. Proficient in cash management, staff training, beverage and food preparation, and inventory control.
• Diploma in Retail Management or equivalent required.
• Reliable, proactive, and able to handle high-pressure situations. Demonstrates a strong commitment to customer service, team development, and adherence to SOPs.
• Work

according to shifts, weekends, and public holidays.

• Able

to work 6 days per week.

• Possess

own transport.

• Willing to travel.