Strategic Account Manager

Job Description

Responsibilities:

• Drive sales growth and achieve revenue targets across a designated portfolio of large strategic accounts.
• Develop and maintain strong long-term client relationships to support business objectives and ensure customer satisfaction.
• Identify and develop new business opportunities within existing accounts and prospective clients.
• Engage with key decision-makers and stakeholders to understand and identify business needs and new opportunities.
• Responsible for end-to-end proposal development process, including managing RFP requirements, proposal creation and coordinating inputs from various internal stakeholders.
• Collaborating with internal stakeholders to design and deliver comprehensive, value-driven solutions for customers.
• Address customer concerns proactively, manage escalations and ensure timely resolution of issues.
• Maintain accurate and up-to-date records of customer activities, opportunities, and pipeline activites in CRM systems.

Job Requirements

• Diploma or Degree in IT, or a related discipline.
• At least 3 years of proven experience in B2B sales.
• Strong account management and relationship building skills with a customer-centric mindset
• Excellent communication, presentation and active listening skills.
• Self-motivated and results-oriented, with strong initiative and the ability to work in fast-paced environment.
• Strong negotiation and influencing skills, with proven ability to secure deals and generate new business opportunities.
• Demonstrate high levels of professionalism, integrity and ethical conduct.