Strategic Customer Success Manager

The Docusign Strategic Customer Success Manager (CSM) is responsible for owning a portfolio of our most complex, high-value accounts and renewals in an assigned territory. The Strategic CSM serves as a trusted executive advisor, driving measurable return on investment for our customers and unlocking enterprise-wide digitalization at scale. Within their defined territory, the Strategic CSM is responsible for developing and executing sophisticated customer success and value strategies, identifying significant growth opportunities, leading complex negotiations to favorable renewal outcomes, and delivering insights that drive transformational change for customers and the business. The Strategic CSM is a critical member of the Account team, working in close...