Student Care Officer, Mrs Wong Kwok Leong Students Wellness Centre, ODOS

Description

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This positio is for Office of Dean of Students (ODOS).
• Wellbeing Promotion and Student Engagement
• Design, implement and evaluate wellbeing promotion programmes, workshops, campaigns roadshows and student engagement initiatives for undergraduate and postgraduate students.
• Develop and implement evidence-informed group programmes and micro-interventions that strengthen resilience, belonging and healthy coping.
• Develop wellbeing resources and manage student engagement channels, including newsletters, social media and other communication platforms.
• Foster meaningful student engagement through proactive outreach and participation in campus activities.
• School partnership and Community Collaboration
• Serve as the Student Wellness Centre’s business partner to assigned Schools, building collaborative relationships with School Managers, faculty, student leaders and Constituent Bodies (CBds).
• Work closely with Schools and campus partners to identify emerging student wellbeing needs and co-develop targeted wellbeing initiatives.
• Serve as a key point of contact for Schools and administrative staff on student wellbeing matters, facilitating appropriate referrals to counselling, Student Accessibility Support (SAS) and other support services where required.
• Collaborate with internal and external stakeholders, including SMU Peer Helpers, SMU purple and other campus partners, to strengthen peer support, accessibility, inclusion and community wellbeing.
• Programme Evaluation, Student Insights and Continuous Improvement
• Monitor and evaluate the effectiveness of wellbeing programmes and initiatives using quantitative and qualitative data.
• Manage and analyse findings from the Student Pulse Survey and other student feedback mechanisms to identify emerging needs and trends.
• Prepare reports and recommendations to support programme planning, evaluation and continuous improvement.
• Support the development and review of wellbeing resources, programmes and initiatives based on evaluation findings and student feedback.
• Other duties as assigned

QUALIFICATIONS

• Bachelor's degree in any discipline.
• Candidate with at least 2 years of work experience are welcome to apply.
• Relevant qualifications or experience in wellbeing, mental health, marketing and communications will be an advantage.
• Strong interest in wellbeing, mental health promotion and community engagement.
• Excellent written, verbal and interpersonal communication skills.
• Strong organisational and coordination skills, with the ability to manage multiple priorities.
• Ability to build positive working relationships with students, faculty, staff and external stakeholders.
• Ability to work independently as well as collaboratively in a team.
• Good facilitation, presentation and digital communication skills.
• Ability to analyse feedback and data to identify needs and opportunities for improvement.
• Adaptable, resourceful and comfortable working with individuals from diverse backgrounds.

Responsibilities

• This positio is for Office of Dean of Students (ODOS).
• Wellbeing Promotion and Student Engagement
• Design, implement and evaluate wellbeing promotion programmes, workshops, campaigns roadshows and student engagement initiatives for undergraduate and postgraduate students.
• Develop and implement evidence-informed group programmes and micro-interventions that strengthen resilience, belonging and healthy coping.
• Develop wellbeing resources and manage student engagement channels, including newsletters, social media and other communication platforms.
• Foster meaningful student engagement through proactive outreach and participation in campus activities.
• School partnership and Community Collaboration
• Serve as the Student Wellness Centre’s business partner to assigned Schools, building collaborative relationships with School Managers, faculty, student leaders and Constituent Bodies (CBds).
• Work closely with Schools and campus partners to identify emerging student wellbeing needs and co-develop targeted wellbeing initiatives.
• Serve as a key point of contact for Schools and administrative staff on student wellbeing matters, facilitating appropriate referrals to counselling, Student Accessibility Support (SAS) and other support services where required.
• Collaborate with internal and external stakeholders, including SMU Peer Helpers, SMU purple and other campus partners, to strengthen peer support, accessibility, inclusion and community wellbeing.
• Programme Evaluation, Student Insights and Continuous Improvement
• Monitor and evaluate the effectiveness of wellbeing programmes and initiatives using quantitative and qualitative data.
• Manage and analyse findings from the Student Pulse Survey and other student feedback mechanisms to identify emerging needs and trends.
• Prepare reports and recommendations to support programme planning, evaluation and continuous improvement.
• Support the development and review of wellbeing resources, programmes and initiatives based on evaluation findings and student feedback.
• Other duties as assigned