Supervisor (FFS)

Job description

You are responsible for ensuring online grocery orders are processed accurately and delivered on-time. The job tasks include inventory management, maintaining pick, pack and delivery standards. You need to attend to order-related enquiries by customers. You are also required to supervise and train a team of Grocery Shoppers and Replenishers in ensuring the smooth running of daily operations and manpower rostering.

• Monitoring and ensuring Online grocery orders are processed accurately and delivered on time
• Maintaining SOPs for picking, packing, dispatching and delivery
• Attending to order-related enquiries by customers
• Responsible to ensure proper receiving and issuance of goods
• Perform record-keeping, stock movement control and assist in the return of damaged goods
• Ensure cleanliness and perform housekeeping of the store area
• Ensure safe practices and orderliness of the store area
• Other ad-hoc duties if needed

Requirements

• Diploma/ GCE ‘A’ level/ Higher NITEC/ GCE ‘O’ level with minimum 2 years’ of retail or inventory management experience
• Candidates with no experience are welcome to apply
• Basic written and verbal communication skills in English
• Able to work independently in a fast-paced environment
• Hands-on, service-oriented, and meticulous team player with good leadership skills
• Proficient in Microsoft Office and familiar with smartphones
• Able to carry loads up to 20kg

Other info:

• Must be able to work 6-day work week, rotating shifts, weekends and public holidays