SUPERVISOR, TECHNICAL

The Supervisor, Technical is responsible for leading and supervising the technical team at the Service Centre. This role ensures high-quality vehicle inspection, repair, and maintenance work while upholding safety, compliance, and customer satisfaction standards. The Supervisor will play a key role in driving operational excellence, team development, and service efficiency.

Key Responsibilities

Technical Operations & Quality Assurance

• Supervise daily technical activities, including inspections, diagnostics, repairs, and maintenance services.
• Ensure adherence to established standard operating procedures (SOPs), safety regulations, and quality standards.
• Conduct quality checks to ensure repairs and servicing are completed accurately and meet customer expectations.
• Support continuous improvement initiatives to enhance technical processes, efficiency, and cost control.

Team Leadership & Development

• Lead, coach, and motivate a team of technicians to achieve performance and productivity targets.
• Conduct on-the-job training and skill development sessions to enhance technical capabilities.
• Plan work schedules and allocate tasks effectively to ensure timely service delivery.
• Foster a culture of teamwork, accountability, and continuous learning.

Customer Service & Stakeholder Management

• Collaborate with Service Advisors to understand customer needs and deliver effective technical solutions.
• Provide technical guidance to address escalated customer issues and ensure prompt resolution.
• Support customer retention by ensuring excellent service quality and communication.

Reporting & Compliance

• Monitor and report on technical performance, workshop productivity, and service turnaround times.
• Ensure compliance with health, safety, and environmental policies.
• Maintain accurate records of service, repair, and parts usage.

Key Competencies

• Strong technical knowledge of automotive repair, diagnostics, and maintenance.
• Leadership and people management skills with the ability to coach and motivate teams.
• Problem-solving mindset with attention to detail and commitment to quality.
• Effective communication and interpersonal skills to manage both team and customer expectations.
• Ability to work under pressure in a fast-paced service environment.

Qualifications & Experience

• Diploma / Certificate in Automotive Engineering, Mechanical, or related field.
• Minimum 5 years of experience in automotive service/repair, with at least 2 years in a supervisory role.
• Familiarity with diagnostic tools, workshop equipment, and industry-standard repair practices.
• Experience in a service center or dealership environment is preferred.