Team Leader (The Line)

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for Team Leader (The Line) to join our team!

Job Responsibilities

• Supervise daily front-of-house operations during breakfast, lunch, and dinner service.
• Lead, motivate and guide the service team to ensure smooth, efficient and exceptional buffet operations.
• Greet guests warmly, manage seating arrangements, and handle guest enquiries, requests and feedback professionally.
• Ensure buffet stations, dining areas and service equipment are maintained in a clean, organised and presentable condition at all times.
• Coordinate closely with the Kitchen and Stewarding teams to ensure timely replenishment of food items and cleanliness standards are met.
• Train, coach and support new and existing colleagues on hotel service standards, product knowledge and operational procedures.
• Assist in manpower deployment, attendance monitoring, daily briefings and shift planning to support operational requirements.
• Monitor guest flow during peak periods, manage queues effectively and proactively resolve operational or service challenges.

Job Requirements

• Minimum 4 years of relevant Food & Beverage service experience, preferably in a hotel or high-volume restaurant environment.
• Prior leadership experience in a buffet or all-day dining restaurant will be an advantage.
• Strong leadership, interpersonal and team management skills.
• Excellent customer service skills with a guest-focused mindset.
• Able to work rotating shifts, weekends and public holidays.
• Good communication skills and the ability to work effectively in a fast-paced environment.