Routiqo

Team Member, Team 1 - Authorisation

RHB Bank

  • Kuala Lumpur
  • Full-time
  • Handling service request for onyx mailbox authorization, detection & 3D.
  • Managing inquiries from branches & CCC & merchants via email & calls.
  • Daily monitoring on cardlink in good status (Visa/Master host)
  • Monitoring suspicious transaction via Predator on daily basis (24/7).
  • Temporary activation card for BTCX.
  • Token activation, Turn off contactless function & Upliftment of card usage.
  • Manual cancelation transaction from merchants & acquiring bank.
  • Handling request acquiring bank to confirm on us transaction.
  • Reviewing report Authorization Journal (AUTH)
  • Verifying SMS invoice for SMS alert via Predator.
  • Cardlink parameter – approval rate monitor by Visa/Master
  • Monthly report.
  • Continuously provide process improvement ideas to the team
  • Represent Team Lead in the absent of Team Leader.
  • Checker for all BAU activities.
  • Any other tasks assign by Team Leads
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