TeleCS Executive - Insurance, Monee (6-months Contract)

Job Description

• Engage customers via phone calls, emails, and WhatsApp to promote insurance products (e.g. Motor, Travel, Personal Accidents, etc.)
• Explain product benefits clearly and recommend suitable options based on customer needs
• Follow up on assigned leads and update customer interactions in the CRM system accurately
• Keep up to date with product information, promotions, and basic compliance guidelines

Requirements

• Previous experience in telesales, customer service, or insurance-related roles is an advantage
• Excellent in both written and verbal communication in English and Malay. Fluency in Mandarin is a plus.
• Target-driven and motivated to achieve sales goals
• Able to work independently and as part of a team
• Open to attending basic product or compliance training if required