Telesales Manager

About the Role

Lead, coach, and manage the Telesales team to achieve sales targets, ensure process excellence, and drive continuous performance improvement.

Responsibilities:

Sales Management

• Manage daily sales performance and ensure achievement of targets.
• Conduct daily huddles to review progress, share best practices, and close performance gaps.
• Maintain conversion rates above industry and internal benchmarks.
• Review daily sales activities to identify coaching needs and provide direction.
• Ensure accurate and timely submission of all sales reports and productivity data.

People and Process Management

• Provide leadership, guidance, and career mentoring to Telesales Executives.
• Conduct regular training and coaching sessions to enhance team capabilities.
• Motivate and drive the team to consistently meet or exceed sales goals.

Business Development

• Stay informed of competitor activities and industry best practices to enhance business growth.

Qualifications

• Minimum 2–3 years of experience in Telesales or sales team management.
• Proven ability to lead and motivate a sales team.

Required Skills

• Strong leadership and communication skills.
• Excellent coaching and people management abilities.
• Analytical mindset with focus on performance improvement.
• Results-driven and adaptable in a dynamic sales environment.