Vendor Manager/ Senior Vendor Manager, Group Strategic Procurement, Group Finance

Job Responsibilities:

• Establish and manage vendor governance frameworks, including stakeholder accountabilities, governance meetings, escalation paths, reporting requirements, and performance management processes.
• Monitor vendor compliance with contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), milestones, and regulatory requirements.
• Lead vendor performance reviews and prepare periodic scorecards, dashboards, and management reports to support performance monitoring and decision-making.
• Facilitate governance meetings, quarterly business reviews (QBRs), and executive engagements to address performance, risk, innovation, and value realization.
• Identify, investigate, and resolve vendor performance issues, recurring service failures, disputes, and contractual non-compliance through corrective action plans.
• Manage commercial outcomes by monitoring contracted savings, rebates, pricing compliance, service credits, invoice accuracy, and value realization opportunities.
• Coordinate third-party risk management activities, including cyber security, privacy, business continuity, operational resilience, regulatory compliance, ESG, and financial viability assessments.
• Develop and maintain renewal and contract lifecycle plans, ensuring timely assessment of business requirements, performance, risks, funding, and market alternatives.
• Support vendor transitions, renewals, terminations, and exit activities, including knowledge transfer, asset return, access revocation, data management, and contractual closure.
• Drive continuous improvement across the vendor portfolio by recommending enhancements to governance, sourcing strategies, contract management practices, and stakeholder adoption.

Job Requirements:

• Bachelor's Degree in Business, Procurement, Supply Chain, Finance, Law, Information Technology, or a related discipline.
• Experienced in vendor management, contract management, procurement, supplier relationship management, or third-party governance.
• Strong knowledge of contract management, vendor governance, SLA/KPI management, and supplier performance monitoring.
• Proven commercial and analytical capabilities, including cost management, financial analysis, value realization, and contract compliance.
• Demonstrated experience in third-party risk management, regulatory compliance, and vendor lifecycle management.
• Excellent stakeholder management, negotiation, conflict resolution, communication, and executive reporting skills.
• Professional certifications such as MCIPS, CPSM, WorldCC/IACCM, ITIL, PMP, or relevant risk and contract management certifications would be an added advantage.