Assistant Manager, Strategic Partnership

Position Responsibilities

1. Partner Farming & Relationship Management

• Manage and deepen relationships with mid-tier corporate partners (e.g., insurance, co-working, retail, F&B-adjacent accounts)
• Conduct Quarterly Business Reviews (QBRs) for assigned accounts; prepare data-led performance decks
• Maintain partner retention rate through proactive engagement and renewal planning
• Identify upsell opportunities within existing accounts and coordinate with the Manager on escalation

2. Commercial Conversion

• Convert commercial trials to paid recurring arrangements
• Maintain a live tracker pipeline with status, action owner, and next steps
• Conduct on-site activation support and pitch presentations for MNC and office-based prospects

3. Corporate Channel Development (Vouchers, Events, Bulk Orders, Gifting, Pantry Supplies)

• Build and manage the corporate sales pipeline — vouchers, events, gift boxes, pantry subscriptions, and branded merchandise
• Coordinate with internal stakeholders on order fulfilment, production timelines, and client communications
• Track revenue monthly; escalate blockers and surface data-driven opportunities to the Manager

4. New Corporate Account Acquisition

• Source, qualify, and onboard new corporate accounts
• Manage the full sales cycle from cold outreach to signed agreement for mid-tier accounts
• Represent ZUS Coffee at networking events, industry functions, and BD roadshows as required
• Maintain records accurately and up to date at all times

5. Singapore Market Support

• Assist the Manager in developing SG-specific partnership strategies
• Support activations for offices and staff discount programmes in the SG market

6. Reporting & Internal Coordination

• Submit weekly pipeline update reports to the Manager
• Collaborate with internal stakeholders on campaign execution and logistics
• Participate in team planning sessions and contribute to the department’s quarterly reviews

Qualification & Experience

• Bachelor’s degree in Business, Marketing, Communications, or related field
• Minimum 3–5 years of B2B sales, account management, or corporate partnership experience
• Experience in FMCG, F&B, retail, or hospitality industry is an advantage
• Prior exposure to gifting/merchandise channels is a plus
• Strong commercial acumen with a proven track record of hitting sales or conversion targets
• Excellent written and verbal communication in English and Bahasa Malaysia (Mandarin is a plus)
• Confident presenter — able to deliver QBRs and pitches to C-suite and HR decision-makers
• Self-starter with strong planning and prioritisation skills; thrives in a lean, fast-paced team
• Proficient in Google Workspace, Microsoft Office, and CRM/productivity tools (Lark or equivalent)
• Comfortable with cross-border travel; valid passport with ability to travel to Singapore
• High ownership mindset — treats accounts as if they are your own business
• Data-driven: uses numbers to tell the story and influence decisions
• Team player who collaborates well without needing heavy supervision
• Genuine enthusiasm for ZUS Coffee’s brand mission and growth story

a Necessity, not a Luxury