Channel Product Owner, Transaction Banking, Group Global Banking

Job Responsibilities:

• Manage and drive projects, product enhancements, and strategic initiatives across Consumer Digital Banking platforms, ensuring alignment with business objectives, customer needs, regulatory requirements, and market trends.
• Lead digital innovation, process improvement, and customer experience enhancement initiatives to improve user journeys, increase digital adoption, and deliver seamless banking experiences across all digital touchpoints.
• Own the end-to-end product lifecycle, including ideation, business case development, requirements gathering, prioritization, delivery, launch, post-implementation review, and continuous optimization.
• Support product implementation activities before and after deployment, including User Acceptance Testing (UAT), pilot testing, production validation, stakeholder communications, and training for Contact Centre and frontline teams.
• Develop and maintain product roadmaps, backlogs, user stories, business requirements documents, and functional specifications to ensure clear delivery objectives and successful execution.
• Collaborate with Design Leads, Business Leads, Project Sponsors, Technology teams, Risk, Compliance, Operations, and other stakeholders to review prototypes, customer journey maps, and solution designs.
• Escalates risk, issues and dependencies and provide regular updates on functional related matters.
• Drive cross-functional collaboration with local and regional teams to support strategic initiatives and roadmap delivery while ensuring consistency in product standards and governance.
• Analyze customer feedback, market trends, industry developments, and competitor offerings to identify opportunities for product enhancements, innovation, and business growth.
• Track and report product performance through key metrics, customer insights, and business outcomes, recommending improvements to optimize customer satisfaction, operational efficiency, and commercial results.
• Undertakes regulatory requirements and compliance assessments that impact the Channel platform, in identifying and taking forward changes that ensure compliance of the Non-Retail platform.
• Support the development of business cases, investment proposals, and product strategies to achieve digital banking growth objectives and strengthen the bank’s competitive position in the market.

Requirements

• Bachelor's degree in computer science, engineering, finance or related disciplines
• Possess end-to-end product management experience, including product roadmap development, backlog prioritisation, business case preparation, requirements gathering, UAT, implementation, and post-launch optimisation
• Strong stakeholder management and collaboration skills, with the ability to work effectively across Business, Technology, Operations, Risk, Compliance, Design, and regional teams.
• Customer-centric mindset with experience in digital transformation and customer journey enhancement, driving digital adoption, service improvements, and seamless user experiences.
• Strong analytical and problem-solving capabilities, with experience leveraging customer insights, market trends, performance metrics, and competitor analysis to drive product improvements and business growth