Executive (Business Projects)

Job description

Executive (Retail Systems) - 1 Year Contract

The incumbent drives the end-to-end execution of front-end technology initiatives, specifically focusing on the deployment and optimisation of Checkout systems. Key areas of work includes but is not limited to gathering business requirements to re-engineer front-line workflows for maximum efficiency, participating in rigorous User Acceptance Testing (UAT), and managing on-site implementation across various retail outlets. By bridging the gap between technical solutions and store operations, the position ensures seamless system adoption through stakeholder engagement and hands-on staff training.

Job Description

• Drive and manage the smooth transition and deployment of front end system related projects.
• Liaise with IT Project Managers to ensure all deliverables are on schedule and escalate critical failure points to management
• Monitor stores’ feedback after rollout and identify key issues for targeted follow up actions/enhancements
• Participate in key cross-functional projects and work with relevant stakeholders to develop
• Project & UAT Support — Coordinate, support and execute User Acceptance Testing, including test scenario development, defect tracking, documentation and business readiness assessment.
• Implementation — Support implementation planning and operational readiness for new solutions, ensuring requirements, risks, procedures and supporting materials are properly prepared and handed over to the relevant stakeholders before deployment.
• Ensure all functionalities and end-to-end UAT are passed with proper documentation being maintained and end users are equipped with user guides and training to facilitate the rollout of new initiatives before deployment to stores
• Continuously look at existing workflows to identify opportunities for improvement
• Ensure smooth rollout and prompt resolution of issues in the live environment
• Oversee daily operational support on all project-related matters for stores and ensure timely response and closure of production issues and feedback
• Ensure training guides are regularly upgraded with relevant functionalities

Requirements

• Degree in any discipline, preferably in Business or Business Info Systems. A Diploma with relevant working experience is also welcome.
• Working experience in the retail industry is preferred
• Candidate should be comfortable working with different types of systems and having experience in system migration exercises is preferred.
• Knowledge in Project Management and UAT
• Comfortable with change and new technology
• Able to work under pressure with high adaptability and initiative
• Team player with good communication skills
• Keen eye for details
• Proactive and keen interest to learn new skills