EXECUTIVE, PEOPLE TECHNOLOGY

Your Day-to-day

System Administration:

• Assist in the day-to-day management and administration of the PCMS.
• Ensure data integrity and accuracy within the system.
• Perform regular audits and data quality checks.
• Managing ticketing systems (JIRA).

User Support:

• Provide support to P&C staff and employees on PCMS-related queries and issues.
• Troubleshoot system issues and work with vendors when necessary.
• Provide training when necessary to support stakeholders who face difficulties in understanding or using the system.

Compliance and Security

• Maintain strict confidentiality of sensitive employee data.
• Ensure processes are aligned and compliant with the SOP.
• Maintain and continuously update SOP documentation.

Process Improvement:

• Identify opportunities for improving People & Culture processes.
• Collaborate with internal and external stakeholders to implement system enhancements and upgrades.
• Programs custom functions and documentation such as automated queries, filters, macros, and reports.
• Prepare user guides for all enhancement initiatives, ensure proper documentation is maintained, and store them in the designated repository for future reference.

Project Support:

• Responsible for PCMS-related projects, such as system implementations, integrations, or upgrades.
• Responsible in testing new system features and updates.

Stakeholder Engagement:

• Liaise with internal stakeholders to gather requirements and feedback on PCMS functionality.
• Communicate system changes, updates, and maintenance schedules to users.

Your Know-How

• Min Certificate / Diploma in Human Resources Management or Computer Science.
• At least 1–2 years of relevant experience; fresh graduates are welcome to apply.
• Ability to converse and communicate in English both written and spoken.
• Comprehensive and working knowledge of HR systems and proficient in Microsoft Office, especially in EXCEL.
• Familiarity with people & culture policies and procedures to ensure the PCMS meets organizational needs and goals.
• Hands-on experience applying Robotic Process Automation (RPA) automation using various Automation platforms to re-engineer P&C processes.
• Well versed in System Development Life Cycle (SDLC).
• Familiar with any ticketing system. Preferably Jira ticketing system.
• Ability to work under pressure and tight deadlines.
• Ability to understand complex requirements and translate them into clear, structured diagrams or requirement metrics.
• Strong verbal and written communication skills.
• Excellent interpersonal and technical support skills.
• Excellent organizational skills and attention to detail.
• Excellent analytical and problem-solving skills.
• Ability to keep information confidential.