General Manager, Account Management

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

The candidate will be required to lead the strategic Account Management function to strengthen and grow key customer relationships, ensuring long-term retention, profitable revenue growth, and exceptional customer outcomes. The candidate will:

• Retain, develop, and expand strategic accounts across target sectors by strengthening executive-level customer relationships and identifying growth opportunities.
• Drive revenue growth, profitability improvement, contract renewals, and customer lifetime value through structured account planning and proactive customer engagement.
• Ensure delivery of customer commitments, contractual obligations, and agreed service outcomes through effective cross-functional collaboration.
• Develop and execute customer growth plans aligned with Country, Regional, and Global strategies.
• Build a high-performing Account Management team focused on customer advocacy, value creation, and long-term partnerships.
• Collaborate closely with Operations, Finance, Solutions Design, IT, Quality, and Business Development teams to deliver exceptional customer outcomes and identify expansion opportunities.
• Support Country and Regional leadership in implementing customer growth strategies and enhancing DHL's market position within existing accounts.
• Build a high-performing Account Management team focused on customer advocacy, value creation, and long-term partnerships.

Requirements

• University degree or equivalent education in Business, or Logistics
• Minimally 12 years in Logistics/3PL and/or Supply Chain with a significant focus and experience within APAC region
• Commercial acumen and able to fully deliver financial gains on projects and must have a track record of success
• Experience in a client facing role especially at the levels of C-suite, Regional heads and Global heads
• Exceptional communication, facilitation and presentation skills at all levels
• Operational/ Solution Design / Consulting experience that involves facing customers