Learning & Development Specialist

Position Responsibilities:

• Provide timely updates to reporting managers on project progress, departmental initiatives, key developments, and potential risks.
• Plan, coordinate, facilitate, and evaluate learning and development programmes for Operations and other designated business functions.
• Deliver engaging learning experiences through both classroom and virtual platforms, incorporating theory, practical application, and experiential learning methodologies.
• Design, develop, review, and continuously improve training materials, learning resources, assessments, and programme content to ensure relevance, effectiveness, and alignment with business objectives.
• Manage end-to-end training administration, including participant communication, scheduling, attendance tracking, training evaluations, and post-training follow-up.
• Develop and maintain training records, dashboards, trackers, and reporting tools to support operational efficiency and data-driven decision-making.
• Facilitate capability development programmes for employees across various operational levels, including leadership development initiatives where applicable.
• Collaborate with cross-functional stakeholders to gather business requirements, validate content accuracy, and ensure learning materials reflect the latest operational standards, policies, and business updates.
• Coordinate external learning programmes, certifications, and professional development initiatives with vendors, institutions, or regulatory bodies.
• Monitor learning effectiveness by collecting feedback, analysing outcomes, and recommending continuous improvements to learning solutions and delivery methods.
• Undertake special projects, cross-functional initiatives, and any other duties as assigned.

Secondary Responsibilities:

• Initiate, plan, coordinate, and manage assigned learning and development projects from planning through implementation.
• Review, validate, and ensure the accuracy, relevance, and quality of learning materials, training content, and related resources.
• Provide subject matter expertise and consultation to support the design, development, and continuous improvement of learning solutions.
• Ensure assigned projects and deliverables are completed within agreed timelines and in accordance with company policies, standards, and procedures.
• Collaborate with cross-functional stakeholders to support learning initiatives and drive successful project execution.

Qualification & Experience

• Must possess a Diploma/ Degree in Hospitality or any related disciplines.
• Minimum 3 years of working experience in a related field.
• Strong coffee knowledge and experience in F&B, food safety, and operations
• Proven experience delivering training programs and facilitating group discussions.
• In-depth knowledge and experience in the area or subject matter they are training on.
• Certification in SCA is an added advantage.
• The ability to effectively communicate complex information and engage with a variety of learners.
• Ability to assess the effectiveness of training programs and make improvements based on feedback and evaluation results.
• Proficiency with technology used for training delivery, such as learning management systems, virtual meeting platforms, and multimedia production tools.
• Ability to manage multiple training projects simultaneously and ensure they are delivered on time and within budget.
• Commitment to ongoing professional development and keeping up to date with industry developments and best practices in training and development.
• Computer literate with good command of both written and spoken English and Malay
• Familiar in Microsoft Office (Eg: Excel, PowerPoint, Word )
• Certify HRD Trainer is as added advantage.