Next Gen Consumer Specialist

Job Description

This role is for a Product Owner who enjoys turning complex challenges into simple, meaningful experiences. You’ll work across design, engineering, and business teams to deliver high-impact customer journeys while helping transition a large-scale consumer platform into its next generation.

If you’re motivated by ownership, real-world impact, and the chance to grow into broader product leadership, this role gives you the platform to do exactly that.

Responsibilities

Product Ownership & Delivery

• Own end-to-end delivery of assigned consumer app journeys, from problem definition to release.
• Translate customer and business needs into well-defined user stories and prioritised backlogs.
• Lead sprint planning, grooming, UAT, and release readiness with cross-functional teams

Customer Journey & Experience

• Drive intuitive, user-centric experiences across key journeys such as onboarding, login, account management, and service management.
• Work with designers to ensure clarity, usability, and progressive disclosure within journeys.
• Continuously refine experiences using customer feedback and behavioural insights.

Platform & Legacy Collaboration

• Manage dependencies across backend systems, middleware, and legacy platforms during transition to next-gen architecture.
• Balance short-term stability with long-term improvement, making pragmatic trade-offs when needed.
• Support migration and co-existence phases between legacy and new consumer apps.

Cross-Functional Collaboration

• Partner closely with engineering, QA, design, operations, and business stakeholders.
• Communicate clearly on scope, risks, dependencies, and delivery progress.
• Support incident and issue resolution by providing product context and prioritisation.
• Manage dependencies across backend systems and middleware.

Data & Continuous Improvement

• Use analytics, customer feedback, and operational insights to identify pain points and opportunities.
• Track outcomes and refine priorities based on impact and learning.

Requirements

• Bachelors degree or equivalent in a related discipline.
• 5-8 years of experience as a Product Owner or Product Manager on digital consumer products.
• Strong understanding of mobile app delivery and agile practices.
• Comfortable working in complex environments with multiple systems and stakeholders.
• Clear communicator with strong ownership mindset.
• Able to balance customer value with delivery and operational realities.