Technical Writer

Responsibilities:

• Develop and maintain technical documentation including data sheets, user guides, installation manuals, and system specifications, and contribute to training material development.
• Document software features, workflows, APIs, and integration processes from the base level.
• Create detailed hardware operation manuals, including schematics, wiring diagrams, and troubleshooting guides.
• Collaborate with engineers, developers, and product managers to gather and validate technical information.
• Translate complex technical concepts into accessible content for diverse audiences.
• Ensure documentation meets industry standards and internal style guides.
• Manage version control and updates in alignment with product releases.
• Work independently in a remote environment while consistently meeting deadlines and quality expectations.

Requirements:

• Electrical or Mechanical Engineering qualification, or relevant trade qualification.
• Exceptional English writing and editing skills, with a focus on clarity and precision.
• Previous experience documenting Building Management Systems (BMS).
• Experience creating documentation for software applications, including user interfaces and APIs, as well as marketing material development.
• Proven ability to produce detailed hardware operation manuals.
• Strong organizational and time-management skills.
• Self-starter with the ability to work remotely and manage multiple projects concurrently.
• High proficiency in documentation tools such as Adobe products, Microsoft Office, and Microsoft Visio (mandatory).
• Experience building documentation standards with reference to ISO 9001 compliance.
• Familiarity with version control systems and content management platforms.

Nice to Have:

• Proficiency in AutoCAD.
• Demonstrated experience engineering, commissioning, or servicing BMS installations.
• Knowledge of BMS protocols such as BACnet, Modbus, or the Niagara Framework.
• Experience with HTML, XML, or Markdown for web-based documentation.
• Familiarity with Agile development environments.
• Understanding of industry relevant regulatory standards.